Shipping Policy

Virallan Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Range

  • Countries: We currently ship within the United States.
  • Future Expansion: Expansion to other shipping areas is being considered.

Shipping Costs

  • Within the United States: Free shipping on all orders.
  • No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days, Monday to Friday.
  • Last Order Time: 22:00 Central Standard Time (Chicago).
  • Weekend Orders: Orders placed on weekends are processed the next business day.

Transit Time

  • Estimated Delivery Time: 3–4 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to weather or transit issues.
  • Total Delivery Time: 4–6 business days from order placement to delivery.

Shipping Process

  • Reliable Courier Services: We ship via DHL and FedEx.
  • Insured Shipments: All orders are insured. Contact our customer service in case of loss or damage.
  • Eco-Friendly Packaging: We use sustainable materials whenever possible.

Tracking Instructions

  • Tracking Information: You’ll receive an email with tracking info after your purchase.
  • Track Your Order: You can follow your shipment on our tracking page.
  • Questions: For help with tracking, visit our contact page.

Missing Items Procedure

  • Reporting Missing Items: Contact customer service within 7 days of receiving your order.
  • Resolution: We will send a replacement or offer a refund as soon as possible.

Return Policy

  • Returns: Accepted within 30 days of the delivery date.
  • Conditions: Items must be unused, undamaged, and in original packaging. Personalized items are not returnable.
  • Costs: Return shipping is the customer’s responsibility unless the item is defective or incorrect.
  • Refund: Processed within 7 business days after we receive the return.

Restocking Fee

  • No Restocking Fee: Virallan does not charge any restocking fees.

Return Delivery Costs

  • For Defective Products: No return cost to the customer (damaged, incorrect, or defective items).
  • For Customer Remorse: Return shipping cost is covered by the customer.

Contact

  • Website Name: Virallan
  • Address: 30 N Gould St, #50215, Sheridan, WY 82801 USA
  • Company Number: 78334053
  • Email: business@virallan.com
  • Phone: +1 352-309-2454
  • Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM EST