Refund Policy

Return and Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the Virallan website.

Contact Information

For questions about returns and refunds, please contact our customer service via:

  • Email: business@virallan.com
  • Address: 30 N Gould St, #50215, Sheridan, WY 82801 USA

Return Window

Customers in the United States have the right to cancel their purchase and return the product within 30 days of the delivery date without providing any reason.

Return Instructions

  1. Return Notification: To initiate a return, contact our customer service at business@virallan.com with your order number and reason.
  2. Return Authorization: After reviewing your request, we will provide instructions and, if applicable, a prepaid return label.

Packaging and Shipping

  1. Pack the item in its original packaging with all labels and tags.
  2. Include the return form and any necessary documentation.
  3. Use the provided return label, if applicable.

Return Costs

  • Defective Products: Free returns if the item is defective, incorrect, or damaged during transit.
  • Change of Mind: Return shipping cost is the customer’s responsibility.

Specific Return and Refund Conditions

  • Change of Mind: Products must be unused, undamaged, and in original packaging.
  • Defective Goods: Contact customer service for return and replacement/refund.
  • Damaged Goods: Report within 48 hours with photos. We will cover return costs if applicable.
  • Incorrect Product: Contact us for return shipping and replacement.
  • Product Never Arrived: Contact us to investigate. If confirmed lost, a refund or replacement will be issued.
  • Order Cancellation: Cancel before shipment. If shipped, return after delivery.

Exchange Policy

We accept exchanges within 30 days of delivery. Contact customer service with your order number and exchange details.

  • Eligibility: Item must be unused, undamaged, and in original packaging.
  • Shipping Costs: Customer covers return shipping unless item is defective or incorrect.

For more information, contact us at business@virallan.com.

Damaged or Defective Goods

Contact us within 48 hours of delivery with photo evidence. We will replace or refund approved claims.

Return of Non-Damaged Goods

Return unused, undamaged items in original packaging within 30 days.

Timelines

  • Return Window: Report and ship returns within 30 days of receipt.
  • Processing Time: Refunds processed within 7 business days of return receipt and inspection.
  • Refund Period: Refunds issued within 7 business days after approval.
  • Refund Method: To the original payment method.

Exceptions to the Return Policy

Non-returnable items include:

  • Custom or personalized items
  • Hygiene products (unless unopened and unused)

Shipping Method and Costs

  • Shipping Method: DHL with Track & Trace
  • Restocking Fees: $0

Legal Rights

This policy does not affect your legal rights under applicable law.

Contact

  • Website Name: Virallan
  • Address: 30 N Gould St, #50215, Sheridan, WY 82801 USA
  • Company Number: 78334053
  • Email: business@virallan.com
  • Phone: +1 352-309-2454
  • Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM EST